Privacy Policy

Tonbo Imaging India Private Limited and its affiliates ("Tonbo Imaging", "we," "us," or "our"), are committed to protecting the privacy and security of its website users, employees, customers, vendors, suppliers, partners, service providers and any other person or entity availing the Services (defined below) from us ("you", "your"). Tonbo Imaging is engaged in the indigenous design, development and manufacturing of electro-optical/imaging infrared devices for security and defense applications (“Services”). This privacy policy outlines the types of information that we collect, that you may provide in the course of your interest in our Services, how we use it, and the measures we take to safeguard your information in accordance with applicable data protection laws.

You agree that our privacy policy and the security measures adopted by us to secure your personal data constitute reasonable security practices and procedures under Indian privacy laws and accordingly, the rules of the government in this regard shall not apply. We are transparent about our practices regarding the information we may collect, use, maintain and process and describe our practices in this privacy policy. Please read the following to learn more about our privacy policy.

1. Information that this privacy policy covers:

This privacy policy deals with our treatment of personally identifiable information ('personal information') that we gather when you are availing, accessing or using our Website or by using our Services and/or products in any manner.

This policy does not deal with the policies or practices of companies that we do not own or control or individuals that we do not employ.

By visiting our Website or by using our Services, you consent to the collection, use, sharing, disclosure and processing of your personal information by us in accordance with the terms of this privacy policy or as otherwise required by, or permitted under, applicable law.

We do not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register for the Services and/or products. No one under the age of 18 may provide any personal information to us. In the event that we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us at grievance@tonboimaging.com or our Grievance Officer (details are specified below).

1. Information we collect:

We may collect information about you in connection with your transactions with us, or in processing information for our customers, vendors, suppliers, partners, service providers. We also collect data about our employees and site visitors. We collect the following types of information as described below:

• Personal Information: We may collect your personal identification information, which is voluntarily shared by you, in various ways, including, but not limited to, when you visit our Website, by e-mail, or other ways in which you communicate with us, fill out forms, place orders, subscribe to newsletters, or interact with us through other activities, services, or resources we make available.

The personal information we may collect includes:

• Name and contact information (e.g., name, email address, phone number).
• Billing information (e.g., payment details such as credit card information and bank details for payment processing).
• Company details (e.g., business name, role, and address).
• Transaction history related to purchases and orders placed on our website.
• Communication preferences (e.g., whether you have opted into receiving newsletters).

Information through CCTV cameras and office entrance system (e.g., video images of you in the public spaces at our sites, as well as records of your entrances and exits of our sites, buildings and office floors) and fingerprint system for maintaining attendance records.

• Any other information you voluntarily submit through forms, inquiries, or customer service requests.

We also collect some additional personal information of our employees, including but not limited to educational certificates, reliving letter(s) from previous organizations, salary slips, passport size photographs, identity proof, spouse and family details, blood group, provident fund account details, as a part of our recruitment process, specifically for the purposes of payroll, insurance, compliance with the employment and other statutory laws. We may obtain additional personal information from our employees as may be required to complete the recruitment and onboarding process and during the course of their employment and such information is treated with the highest level of confidentiality and complies with this privacy policy.

We collect this information only if it is voluntarily provided by you. Refusing to provide such information may limit your access to certain services or features.

• Non-Personal Information: We may collect non-personal identification information whenever you interact with our Website. This can include:
• Browser type and version.
• Device type (e.g., desktop, tablet, mobile).
• Operating system.
• Internet Protocol (IP) address.
• Internet Service Provider (ISP).
• Date and time of visits.
• Pages viewed and duration of visits.
• Referring and exit pages.
• Clickstream data (e.g., the navigation path you took on our site).
• Cookie Information: Our Website uses cookies to improve your experience and gather information about your interactions with our services. Cookies are small text files stored on your device by the web browser. We use cookies for the following purposes:
• To recognize returning users and personalize your browsing experience.
• To enable specific website functions, such as saving your preferences.
• To analyze traffic and understand how visitors interact with our Website.

You may choose to block or delete cookies through your web browser’s settings. However, please note that blocking cookies may affect the functionality of certain parts of our Website.

• Purpose and Use of Information:

We may access and use your personal information for the following purposes:

• To Provide Products and/or Services
• Process and fulfill orders or requests for Service and/or Products.
• To contact you in relation to Services and/or Products offerings
• Manage billing, invoicing and payments securely.
• Deliver product updates, transaction-related notifications, or order confirmations.
• To Enhance User Experience
• Analyze site usage and user behavior to improve our Website’s functionality.
• Customize content and recommendations based on your preferences.
• Provide support and respond to inquiries, requests, or complaints more efficiently.
• To Communicate with you:
• Send newsletters or promotional materials if you have opted in.
• Inform you of changes to our services, policies, or terms.
• Respond to your questions or support requests.
• Invite you to participate in surveys or provide feedback on our services.
• For Legal and Security Reasons:
• Detect and prevent fraud, abuse, or security breaches.
• Comply with legal obligations and regulatory requirements.
• Safeguard your personal information against unauthorized access, disclosure, or destruction.
• To Conduct Research and Analytics:

We may aggregate non-personal information for statistical analysis, research, and reporting to better understand how users engage with our Website and Services.

• To serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or for any other lawful purpose.

1. Sharing and Disclosure of Information:

We respect your privacy and will not share, sell, or rent your personal information to third parties except under the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, shipping companies, and IT support. These third parties have access to your information only to perform tasks on our behalf and are obligated to protect your information.

• Legal Compliance: We may disclose your personal information to comply with legal requirements under applicable laws, government requests, court orders, or any other legal process. Additionally, we may share your information to investigate or prevent illegal activities, fraud, or potential threats to the safety of any person.

• Business Transfers: In the event that Tonbo Imaging is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you if such a transfer occurs and becomes subject to a different privacy policy. Also, if we (or substantially all of our assets) are acquired, or if we go out of business or enter bankruptcy, personal information would be one of the assets transferred to or acquired by a third party.

• We may share your information with our affiliates, group companies, subsidiaries, directors, promoters, shareholders.

• With Your Consent: We may share your information with third parties when you provide explicit consent.

1. Security of Your Information:

We are committed to protecting your personal information from unauthorized access, alteration, disclosure, or destruction. Our Website uses Secure Sockets Layer (SSL) encryption for secure transactions. Additionally, we implement physical, electronic, and managerial procedures to safeguard the information we collect online.

While we strive to protect your data, please be aware that no method of transmission over the internet is entirely secure. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. We recommend you take additional measures, such as using strong passwords and logging out of accounts when using shared devices.

1. Transfer of Information outside India:

 Subject to applicable law, we may at our sole discretion, transfer personal information to any other body corporate that ensures at least the same level of data protection as is provided by us under the terms hereof, located in India or any other country.

By using the Services and/or products, you accept the terms hereof and hereby consent to the storage and processing of personal information by third parties and in any location within or outside India. We will make best efforts to ensure that the third party or the location to which personal information is transferred affords the same level of data protection as would be afforded under Indian law.

• Retention of Information:

We will put in place reasonable measures to ensure that your information in our possession or under our control is destroyed and/or anonymized reasonable after: (a) the purposes for which your information was collected is no longer being served by the retention of such information; and (b) retention is no longer necessary under any applicable law. Your data may be anonymized, de-identified and/or aggregated, and the resulting data may be held by us, our affiliates, service providers, representatives, and other authorized third parties, for as long as necessary for us to provide the services effectively or for other purposes.

• Your Rights and Choices:

You have the following rights regarding your personal information:

• Access: You may request details of the personal information we hold about you.
• Correction: You may request corrections or updates to any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal obligations.
• Opt-Out: You may opt out of receiving marketing communications by following the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the details provided below.

1. Third-Party Websites:

Our Website may contain links to other websites operated by third parties. Please note that this privacy policy applies only to our Website. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party sites you visit.

1. Changes to this Privacy Policy:

Tonbo Imaging reserves the right to update or modify this privacy policy at any time. When we do, we will post the revised policy on our website and update the "Last updated on" at the bottom of this privacy policy. We encourage you to periodically review this policy to stay informed about how we are protecting your information.

1. Contact Us:

If you have any questions, concerns, or requests regarding this privacy policy or if you wish to raise any complaints/grievances, or object/withdraw your consents, please contact us at legal@tonboimaging.com or reach out to our grievance officer, appointed in accordance with the applicable laws, whose contact information is detailed below:

Name: Shilpa M.

Address: No.3 Chikkayellappa Tower-II, 1st C Main, Sarjapura main road, Jakkasandra Extension, Chikkayellappa Indl Layout, Bangalore-560034, Karnataka

Email Id: greviance@tonboimaging.com

Please provide us with a detailed description of the complaint/grievance, and we will endeavor to resolve your grievances as soon as possible or within such time frame stipulated under applicable laws.

Last updated on 12^th December 2024